Returns & Exchanges
Return Policy
SKECHERS offers 30 Days Free Returns for eligible items. Please review the policy below before starting a return, and contact our customer service team first so we can provide the correct return instructions and return details.
30-Day Window
Eligible items may be returned within 30 days of delivery.
Free Returns
SKECHERS offers 30 Days Free Returns for eligible return requests.
Contact First
Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, your item must meet the return window, condition, and approval requirements listed in this policy.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in its original condition.
- The item should include original packaging, tags, labels, and any included accessories when applicable.
- Customers must contact customer service before sending any return.
- Returns sent without receiving return instructions and return details may not be accepted.
Item Condition
Returned items are inspected after they are received. Items that show signs of wear, use, washing, alteration, damage after delivery, missing parts, or missing original packaging may not qualify for a refund.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items marked final sale or non-returnable at the time of purchase.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without original packaging, tags, labels, or included accessories when applicable.
- Returns sent without contacting customer service first.
How to Start a Return
Please contact our customer service team at [email protected] before sending any return. We will provide the correct return instructions and return details for your request.
Email Customer Service
Send your return request to [email protected] within 30 days of delivery.
Include Order Details
Include your order number, full name, email address, item name, and reason for return.
Wait for Instructions
Do not send your item back until customer service provides return instructions and return details.
Send the Approved Return
Follow the instructions provided by customer service to complete your approved return.
Return Instructions & Return Address
We do not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent to an incorrect address or sent without contacting customer service first may not be accepted.
Return Shipping Cost
SKECHERS offers 30 Days Free Returns for eligible items. To use this service, customers must contact customer service first and follow the return instructions provided.
Refund Process
After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.
The time it takes for funds to appear may vary depending on your payment provider or financial institution.
Exchanges
If you need a different size, color, or item, please contact customer service at [email protected]. Our team will review your request and provide instructions based on item availability and return eligibility.
Damaged or Wrong Items
If you received a damaged item or the wrong item, please contact us as soon as possible at [email protected]. Include your order number, photos of the item and packaging, and a short description of the issue so we can review your request.
Final Sale Rules
Items marked as final sale or non-returnable at the time of purchase may not be eligible for return or exchange unless required by applicable rules. Please review product and checkout details before completing your order.
Contact Information
For return questions, exchange requests, damaged or wrong item issues, or refund status support, please contact SKECHERS customer service:
Email: [email protected]
Please contact customer service before sending any return so we can provide the correct return instructions and return details.
