Privacy & Customer Information
Privacy Policy
This Privacy Policy explains how SKECHERS collects, uses, stores, and protects customer information when you visit our website, place an order, contact support, subscribe to emails, or interact with our online store.
Last updated: June 18, 2026
Information
We collect information needed to operate our store, process orders, and respond to customer requests.
Payments
Payments may be processed through PayPal, Stripe, or credit card payment services.
Choices
Customers may contact us to review, update, or request help with certain personal information.
Information We Collect
SKECHERS may collect personal information that you provide directly when you shop, create an account, contact customer service, subscribe to email marketing, or use our website.
- Contact details, such as name, email address, billing details, and delivery details.
- Order information, including products purchased, order number, order status, and related customer support details.
- Account information, such as login-related details and preferences if you create an account.
- Communication details, including messages you send to customer support.
- Website usage information, such as pages viewed, device information, browser type, and general site interaction data.
How We Use Information
SKECHERS uses customer information to operate our ecommerce store, provide customer support, and improve the website experience.
- To process, confirm, manage, and fulfill orders.
- To communicate about purchases, customer service requests, returns, exchanges, and account help.
- To provide product information and respond to questions.
- To maintain website security, prevent misuse, and troubleshoot technical issues.
- To improve website layout, content, product presentation, and shopping functionality.
- To send marketing emails when you subscribe or otherwise allow email marketing.
Order Processing
When you place an order with SKECHERS, we use the information you provide to confirm your purchase, process payment, prepare order details, communicate order updates, and provide customer support related to your order.
Please make sure your contact and delivery information is accurate when placing an order so we can support your purchase properly.
Payment Information
SKECHERS may accept payments through PayPal, Stripe, and credit card payment services. Payment information is handled by the payment service used at checkout.
We do not ask customers to send full payment card details by email. For your security, please do not include full credit card numbers or sensitive payment credentials in customer service messages.
Cookies & Analytics Tracking
SKECHERS uses cookies and analytics-related tracking to support website functionality, understand how visitors use the site, improve the shopping experience, and help maintain website performance.
- Cookies may help remember browsing activity, cart activity, preferences, and website settings.
- Analytics information may help us understand page visits, traffic patterns, and general website performance.
- You may be able to manage or disable cookies through your browser settings.
- Some website features may not work properly if cookies are disabled.
Email Marketing
If you subscribe to SKECHERS email marketing, we may use your email address to send promotional messages, product updates, store news, or other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe option included in our marketing messages or by contacting us at [email protected].
Service Providers
SKECHERS may share limited information with service providers that help us operate the website, process payments, manage orders, support customer communications, analyze website performance, or provide related ecommerce services.
These service providers are expected to use information only as needed to perform services for our store.
Data Security
SKECHERS uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, or disclosure.
No online store, website, or electronic transmission method can be guaranteed to be completely secure. Please use care when sharing personal information online.
Data Retention
SKECHERS keeps customer information for as long as reasonably needed to process orders, provide customer support, maintain business records, improve store operations, resolve disputes, and meet applicable obligations.
When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for store operations.
Customer Privacy Rights
Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, or a copy of certain personal information.
- You may ask us to review the personal information connected to your customer account or order.
- You may request correction of inaccurate customer information.
- You may request deletion of certain information, subject to order, security, recordkeeping, or other necessary requirements.
- You may opt out of marketing emails at any time.
To submit a privacy request, contact SKECHERS at [email protected]. We may need to verify your request before taking action.
Children’s Privacy
The SKECHERS website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.
International Users
If you access the SKECHERS website from outside the location where our store operations are managed, your information may be processed or handled in connection with our ecommerce services, payment processing, customer support, and website operations.
By using our website or placing an order, you understand that information may be handled as described in this Privacy Policy.
Policy Updates
SKECHERS may update this Privacy Policy from time to time to reflect changes in our website, store operations, customer support practices, or privacy-related processes.
When updates are made, the “Last updated” date near the top of this page will be revised.
Contact Information
If you have questions about this Privacy Policy, customer information, privacy requests, email marketing, cookies, analytics, or how SKECHERS handles personal information, please contact us:
Email: [email protected]
