Customer Support
Contact Us
Need help with your SKECHERS order or have a question before you shop? Our customer support team is here to help with orders, shipping, returns, exchanges, product questions, and account help.
Email SKECHERS Support
For the fastest support, please contact us by email. We typically respond within 24–48 hours during customer service hours.
[email protected]You may also use the contact form on this page. Please include enough detail so our team can review your request and respond with helpful next steps.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM
Messages received outside customer service hours will be reviewed during the next available support period.
What to Include in Your Message
To help us assist you more efficiently, please include your full name, email address, order number if available, and a clear description of your question.
- For order questions, include your order number and the item you are asking about.
- For shipping questions, include the order number and the delivery details you want us to review.
- For returns or exchanges, include the order number, item name, and the reason for your request.
- For product questions, include the product name, size, color, or any details shown on the product page.
- For account help, include the email address connected to your account.
Order Support
Contact us for help reviewing order details, order questions, item information, or order-related updates.
Shipping Support
Reach out with shipping questions, delivery concerns, or questions about information connected to your order.
Returns & Exchanges
Email us if you need help with a return or exchange request related to your SKECHERS purchase.
Product Questions
Ask us about product details, sizing, color options, style information, or general product questions before ordering.
Account Help
Contact us for support with account access, account details, or questions connected to your customer information.
Contact Form
Use the contact form on this page if you prefer to send your message directly through the website.
Privacy Reassurance
Please only share information needed to help us review your request. Details you provide are used to respond to your customer support message.
Thank you for contacting SKECHERS. Our team will review your message and get back to you as soon as possible within our normal response window.
